At Morph, we strive to provide our customers with the best possible shopping experience. As part of this commitment, we have established the following delivery and refund policy.

Last Updated: December 2024

Learn about Morph Delivery and Refund Policy, including shipping times, return procedures, and refund options.

Services Overview

Morph specializes in providing professional 3D and CGI design services. This policy outlines our
commitment to quality, delivery standards, and client satisfaction.

Project Initiation and Scoping

2.1 Initial Consultation

● Free initial consultation to discuss project requirements
● Detailed project scope and timeline established in writing
● Comprehensive project proposal with clear deliverables

2.2 Project Proposal

Each proposal includes:
● Detailed project description
● Estimated timeline
● Pricing structure
● Revision limits
● Specific deliverable formats

Delivery Process

3.1 Project Milestones

● Preliminary design concept within 5-7 business days
● First draft delivery within agreed project timeline
● Multiple check-in points for client feedback and revisions

3.2 Delivery Methods

● High-resolution digital files
● Cloud-based file sharing
● Secured file transfer protocols

● Multiple format options (as specified in project agreement)

3.3 Revision Policy

● Additional revisions charged at hourly rate
● Revision requests must be specific and within original project scope

Refund and Cancellation Policy

4.1 Deposit and Payment Terms

● 100% non-refundable deposit required to commence project
● Payment plans available for all projects

4.2 Project Cancellation

● Client-initiated cancellation:
○ Full refund of any unused deposit
○ After substantial work completion: Full payment required
● Morph-initiated cancellation:
○ Before project start: Full deposit refunded
○ Prorated refund based on work completed

Quality Guarantee

5.1 Satisfaction Assurance

● If final deliverables do not meet originally agreed specifications, we offer:
○ Complimentary revisions

5.2 Limitations

Refunds do not apply to:

● Subjective design preference changes
● Scope modifications after initial agreement
● External factor-induced complications

Intellectual Property

6.1 Ownership

● Partial rights transferred upon project completion
● Limited usage rights defined in project contract
● Source files may incur additional licensing fees

Special Conditions

7.1 Complex Projects

● Large-scale or technically complex projects may have modified terms
● Custom agreements will be negotiated individually

Force Majeure

We are not liable for delays or non-delivery caused by:
● Natural disasters
● Technological failures
● Extreme circumstances beyond our control